Refund policy

Understand the supplier’s restrictions before activating an eSIM.

Supplier-policy summary · checked 1 November 2026

Supplier refund conditions

eSIM Trading’s terms permit a full refund requested within seven days of purchase if the eSIM is unactivated. Activated eSIMs and requests outside that window are generally non-refundable. Supplier-side non-delivery or faults may qualify for replacement or refund.

Contact supplier support ↗ (opens in a new tab) with your order reference. The supplier handles review and reimbursement; Roamly cannot approve or issue refunds. Read the complete, current supplier terms ↗ (opens in a new tab) for payment-method handling and applicable consumer rights.

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Purchasing through Roamly is not live. The final store policy will reflect the signed supplier arrangement before sales open.